Testimonial:
The training materials Tresa's team developed have set the standard for excellence in our group.
-- Head of HR, Fortune 100 corporation
Partial Client List
- Advisory Services, Inc.
- Alzheimer's Association
- Bank of America
- Charles Schwab Corporation
- Chevron Corporation
- Cisco Systems, Inc.
- Genentech, Inc.
- Dey Laboratories, LP
- National Association of Realtors®
- County of San Mateo California
- Pacific Gas & Electric Company
- Silicon Valley Bank
- Tenet Health Corporation
- Thinknicity, Inc.
- United Commercial Bank
- Williams-Sonoma, Inc.
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Selected Client Successes
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For a mid-sized bank in niche market,
developed a tool and training program
that captured the expertise of A-level lending officers.
RESULTS: Before the program, there were only four officers adept at quickly and
accurately judging business plans in the high-tech sector. After our training,
20 officers were able to apply the tool expertly. Within three months after
training, the original four officers had left, but their unique and expert
process was retained by the bank.
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For the customer service center of a Fortune 100 company, led the development
team of a highly successful six-month program that created and delivered in-
house business writing skills workshops. The program was designed, developed
and implemented by line staff at minimal external cost.
RESULTS: Before the program, 50 letters per week had to be edited or
re-written. One year after the program, the number of poor quality letters had
fallen to one per week.
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For a major retail bank, designed and developed a credit certification
program.
RESULTS: A formal program requiring 12 weeks off-the-job training was reduced
to 8 weeks on-the-job training with improvement in overall efficiency and credit
quality.
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For a major corporation, designed and developed a training program to prepare
line service and sales staff for the launch of an expanded internet service.
RESULTS: Before the program, staff had minimal documentation and no training.
Following the program, staff had self-study materials that served as how-to
guide, reference and training for both existing and new employees in a 24-hour
service center.
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For a small, high-tech company, coached a sub-team of business analysts and
systems professionals on a design document project that was far behind schedule.
RESULTS: By asking the right questions and focusing on the desired results, the
team got back on track in time to meet the overall project deadline.
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For a major trade organization, produced a training video that educated
professionals about legal requirements and responsibilities.
RESULTS: The film won both the "Gold Apple Award" from the National Education
Film & Video Festival and the "Gold Camera Award" from the U.S. Industrial Film
& Video Association. The program reduced cases of litigation against trade
professionals.
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For a Turkish commercial bank, Tresa served in the roles as project manager,
efficiency project consultant and training designer for a series of projects
spanning four years.
RESULTS: The bank successfully added a complete retail banking division and
significantly increased the efficiency and effectiveness of its operations unit.
Client teams completed the projects knowing how to manage future projects on
their own.
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Your success is our success!
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